Front Desk Performance Evaluation
Criteria
- PUNCTUALITY
- GREETING
- COMMUNICATION/CONTRIBUTING
- CHECK IN/CHECK OUT PROCEDURES, CALL QUALITY
- TASKS, SHIFT REPORT, 360 WALKTHROUGH
- GIFT CARD SALES
- PHONE USAGE/PERSONAL WORK
- THERAPIST FEEDBACK
- Finish Review the front desk work
- Finish Review the front desk work
- Review the front desk work
- Review the front desk work
Review the front desk work: checking out routines, are we asking clients how they feel, show them we care? Are we asking them to rebooking? Are there under performing therapists? Can we improve them or add better therapists?